Rome2rio Privacy Policy — Your Data Protection
This Privacy Policy explains how rome2rio collects, stores, uses, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy at all times.
Effective Date: 1 January 2026
1. Information We Collect
Rome2rio collects various types of information when you register, use the platform, or interact with our services. The information collected includes the following:
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and any other information required to create and verify your account. This information is used to confirm that each user is a legitimate individual and meets the minimum age requirement.
Device & Browser Information
We automatically collect technical information when you access the rome2rio platform, including device type, operating system, web browser, IP address, access times, and pages visited. This information helps us optimise the user experience across different devices.
Payment Information in MYR
To process deposit and withdrawal transactions in MYR, we collect information related to your chosen payment method. We do not store full credit or debit card details — all payment processing is handled through secure payment service providers that comply with international security standards.
Usage & Activity Data
We record your gaming activity, betting history, login events, and platform interactions for security, verification, and compliance monitoring purposes. This data is also used to detect potential fraud and maintain platform integrity.
2. Cookies & Tracking
The rome2rio platform uses cookies and similar tracking technologies to enhance the user experience, ensure the platform runs smoothly, and analyse usage patterns.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Collects anonymous data on how users interact with the platform to help us improve functionality and performance.
- Preference Cookies: Saving user preferences such as language and display settings to streamline access in future sessions.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the rome2rio platform.
3. How We Use Your Information
Rome2rio uses the information collected for the following purposes:
- Processing account registrations and verifying user identities.
- Processing MYR financial transactions securely and accurately.
- Providing effective customer support whenever you need assistance.
- Sending important notifications related to your account, transactions, and platform updates.
- Monitoring and detecting suspicious activity for security and fraud prevention purposes.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Improving platform quality and functionality based on usage pattern analysis.
4. Data Storage, Security & Sharing
Data Security
Rome2rio implements robust technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. All data is transmitted via encrypted SSL connections, and our systems are continuously monitored for security threats.
Account passwords are stored in hashed format and cannot be read even by our internal staff. We conduct regular security audits to ensure our data protection measures remain up to date.
Retention Period
Your personal data is retained for as long as your account remains active or as required to fulfil legal obligations. Following account closure, data is held for the minimum period prescribed by Malaysian law before being securely deleted.
Third-Party Sharing
Rome2rio does not sell or rent users' personal information to any third party for marketing purposes. We may share necessary information with:
- Approved payment service providers for processing MYR transactions.
- Relevant authorities when required by law or court order.
- Technical service providers who assist in platform operations, subject to strict confidentiality agreements.
5. User Rights & How to Contact Us
Your Personal Data Rights
As a rome2rio user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information via your account settings or by contacting our support team.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations.
- Right to Object: You may object to the processing of your data for specific purposes, except where such processing is required for legal compliance.
Privacy Policy Updates
Rome2rio reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Users will be notified of any material changes via email or a prominent notice on the platform. Continued use of the platform after such notification constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the rome2rio support team by email at [email protected]. You may also refer to our FAQ us for further guidance.
Still Have Questions About Your Privacy?
The rome2rio support team is here to help you understand how we protect your personal information. Contact us or visit our FAQ page for more details.